FAQs

Answers to your questions on sustainability, custom orders, timelines, and more.

SUSTAINABILITY

What kind of sustainable packaging options do you offer?

The majority of Lacerta packaging is made from PET Plastic, which is 100% recyclable. PET is a strong, clear plastic commonly used in soda and water bottles.

We also use PCR (post-consumer resin), an environmentally friendly packaging option made from recycled materials from existing PET bottles and other plastics.

Where do you source your recycled plastic?

We work with sourcing partners in the U.S. and worldwide to reduce plastic waste in local communities and the environment.

Which Products are recyclable?

The majority of our products are recyclable. As you browse through the different food packaging options on our website, select the recyclable feature on the filter to confirm the recyclable products.

Is there a difference in clarity between your non-recycled and recycled products?

Minor clarity differences or variations can exist between non-recycled and recycled products. These imperfections are so minor that most consumers will not notice the difference. In most cases, these imperfections are only noticeable when reviewing a full stack of products. The minor clarity differences are not visible to consumers when containers have food in them.

Which products are freezer-safe and microwavable?

• Our products made with Polypropylene material are freezer safe and microwavable.
• Our products made with PET are freezer safe.

ORDERS AND SHIPPING

How fast can you process an order?

Your order will be processed within 24-48 hours. If orders are placed after 3 pm on Friday, the order will be processed within 24 hrs of the next business day.

Can I get samples?

Yes, just reach out to your Account Executive, and they can help you with samples.

What if I am looking to order more than a pallet?

If you are looking to order more than a pallet, please reach out to an Account Executive :

Please reach out to your Account Executive at customersupport@lacerta.com .

Will I have a person to contact at Lacerta?

Yes, an internal Account Executive will be assigned to your account. Please send all inquiries to customersupport@lacerta.com .

What is the timeframe for my Account Executive to respond to my inquiries?

Within 24 hours on business days.

Where can I find product information? Dimensions and weights?

This will be listed on the website.

Will I receive tracking information?

Yes, a tracking number will be provided.

Who do I report shipping discrepancies to?

Please contact customersupport@lacerta.com .

Can I pick up my package?

No. Currently, we are only shipping online orders.

How will my order be shipped?

UPS

How can I pay for my order?

You can pay by credit card, MC, Visa, Amex.

What happens if the item I want is out of stock?

Please reach out to your Account Executive at customersupport@lacerta.com .