A Stock Return Authorization (RMA) must be secured in advance to initiate a product
return. To request an RMA, contact your customersupport@lacerta.com. Lacerta reserves the right to decline a return request for any reason.

The following conditions apply:

1. Lacerta shall waive all claims for defects unless such a claim is submitted within 60
days of the original invoice date.
2. Lacerta shall not accept returns of obsolete or discontinued products.
3. Lacerta holds the right to refuse any RMA delivery with the product and or lot #’s not listed on the original RMA approved of by Lacerta.
4. Lacerta shall not accept a return without an authorized RMA reference number.
5. RMA number MUST BE REFERENCED on the delivery paperwork (BOL and packing slip). A hard copy of the RMA must be included with the packing slip. Any product that arrives at our dock without referencing a valid RMA will not be eligible for credit and will be returned to the carrier. All cases must be marked with an authorized RMA number.
6. Products must be returned in their original cases in sellable condition.
7. Overstock product return must be within 6 months of the original invoice date.
8. A 35% restocking fee will apply to all overstock returns.
9. Customer is responsible for returning freight charges.
10. RMAs are valid for 30 days from the date of issue. After 30 days, RMA will be canceled, and no credit will be issued.
11. All returns must be in full case quantity unless approved due to a product QA issue.